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Shipping & Returns

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Order Queries

How Do I make a purchase?

At present I haven't set up e-commerce on the site. It is something I hope to implement in the future. So for now, purchases are still processed as before, by sending a  message/email outlining the products and quantity you would like to purchase, I then email you back an invoice confirming  the above details,  shipping costs & options and total amount.

 

So how do I pay?

Payment will always be processed securely via PayPal.

 

But what if I don't have a PayPal Account?

That's OK, you don't necessarily need one. You can still pay via PayPal as long as you have a credit/debit card. Once you get to the Paypal site you will be given an option to either  sign in or pay with out an account.

 

Questions about your order?

Please send an email to Admin@Shazouk.com with your invoice number quoted in the subject bar if you have any queries relating to your order.

 

Happy with your order?

It would be greatly appreciated if you could please hit "Yes" to recommend us over on our Facebook Page Recommendations/Review Section, which you can find  

 

 

Delivery

There is no flat charge for postage, as all products range in weight and size, so this will be taken into account when calculating the best postage rate for your order. You will be given two options for postage: standard post or registered post, the latter being the more expensive option as it provides tracking.  

 

The following Delivery times apply:

 

Republic of Ireland Delivery:

5 to 7 working days delivery service.

Once your order has been dispatched you will be notified by email.

 

Northern Ireland Delivery:

3 to 14 working days delivery service

Once your order has been dispatched you will be notified by email.

 

Great Britain Delivery:

3 to 14 working days delivery service

Once your order has been dispatched you will be notified by email.

 

European Delivery:

5 to 14 working days delivery service

Once your order has been dispatched you will be notified by email.

 

International Delivery:

7 to 14 working days delivery service

Once your order has been dispatched you will be notified by email.

 

 

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Please check Customs Regulations in your country of residence.

 

Returns & Exchanges

You can return an item within 14 days of receipt of your order. All returned items must be unworn, unused and in their original packaging. The buyer wil cover the costs of the return postage. Please allow up to 14 working days for refunds to be processed. .

In the interest of hygiene, I am unable to offer an exchange or refund on earrings and nail polish.

 

Damages/incorrect item received

Any breakages or damages to items purchased must be reported to us within 24 hours of delivery. If a product is damaged in any way please send us proof of the damage with photos to Admin@Shazouk.com where you will be assisted

© 2023 by Shazouk.com

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